{"id":1305,"date":"2026-07-22T16:01:26","date_gmt":"2026-07-22T14:01:26","guid":{"rendered":"https:\/\/dtf-production.com\/?page_id=1305"},"modified":"2026-09-01T18:15:04","modified_gmt":"2026-09-01T16:15:04","slug":"livraisons-et-retours","status":"publish","type":"page","link":"https:\/\/dtf-production.com\/en\/livraisons-et-retours\/","title":{"rendered":"LIVRAISONS ET RETOURS"},"content":{"rendered":"

LIVRAISONS<\/h1>\n\n\n\n
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Tous nos disques vinyles et sont exp\u00e9di\u00e9s dans des emballages sp\u00e9cialement con\u00e7us pour le transport de disques et renforc\u00e9s afin d’assurer une protection optimale. Notre merchandising est \u00e9galement exp\u00e9di\u00e9 dans des emballages sp\u00e9cifiques pr\u00e9vus \u00e0 cet effet. <\/p>\n\n\n\n

Les informations de livraison renseign\u00e9es lors de votre commande sont transmises au transporteur et utilis\u00e9es pour l’\u00e9dition des \u00e9tiquettes d’exp\u00e9dition. Merci de v\u00e9rifier attentivement votre nom, votre adresse et num\u00e9ro de t\u00e9l\u00e9phone, ainsi que toute information n\u00e9cessaire \u00e0 la bonne livraison de votre commande.<\/em><\/p>\n<\/div>\n\n\n\n

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POINT RELAIS (SHOP2SHOP)<\/em><\/p>\n\n\n\n

L’exp\u00e9dition en point relais est la moins co\u00fbteuse, elle permet de suivre votre colis gr\u00e2ce \u00e0 un num\u00e9ro de suivi qui vous est communiqu\u00e9 par e-mail lors de l’exp\u00e9dition. Le colis sera distribu\u00e9 directement dans le relais le plus proche de l’adresse renseign\u00e9e lors de la commande.<\/p>\n<\/div>\n\n\n\n

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COLISSIMO (SANS SIGNATURE)<\/em><\/p>\n\n\n\n

Cette m\u00e9thode d’exp\u00e9dition permet de suivre votre colis gr\u00e2ce \u00e0 un num\u00e9ro de suivi qui vous est communiqu\u00e9 par email lors de l’exp\u00e9dition. Le colis pourra \u00eatre distribu\u00e9 directement dans votre bo\u00eete aux lettres ou remis au destinataire.<\/p>\n\n\n\n

ATTENTION : Cette option ne permet pas de b\u00e9n\u00e9ficier d’une preuve de remise contre signature. En cas de d\u00e9p\u00f4t en bo\u00eete aux lettres, les possibilit\u00e9s de recours aupr\u00e8s du transporteur sont limit\u00e9es.<\/em><\/p>\n\n\n\n

Pour une livraison plus s\u00e9curis\u00e9e, nous recommandons l’option COLISSIMO AVEC SIGNATURE, particuli\u00e8rement pour les commandes de valeur ou lorsque votre bo\u00eete aux lettres n’est pas adapt\u00e9e \u00e0 la r\u00e9ception de colis.<\/p>\n\n\n\n

Si le colis est trop volumineux pour \u00eatre d\u00e9pos\u00e9 dans la bo\u00eete aux lettres et que le destinataire est absent, un avis de passage pourra \u00eatre laiss\u00e9 et le colis sera mis \u00e0 disposition dans le bureau de poste le plus proche de chez vous.<\/p>\n<\/div>\n\n\n\n

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COLISSIMO (AVEC SIGNATURE)<\/em><\/p>\n\n\n\n

Cette m\u00e9thode d’exp\u00e9dition offre une s\u00e9curit\u00e9 suppl\u00e9mentaire gr\u00e2ce \u00e0 la remise du colis contre signature du destinataire. <\/p>\n\n\n\n

En cas d’absence, le colis pourra \u00eatre mis \u00e0 disposition dans le bureau de poste indiqu\u00e9 par le transporteur. Le destinataire disposera du d\u00e9lai pr\u00e9vu par le transporteur pour r\u00e9cup\u00e9rer son colis avant son retour \u00e0 l’exp\u00e9diteur.<\/p>\n<\/div>\n\n\n\n

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CHRONOPOST & CHRONO RELAIS EUROPE<\/p>\n\n\n\n

Chronopost est la solution d’exp\u00e9dition la plus rapide. Les colis sont remis selon les modalit\u00e9s pr\u00e9vues par le transporteur, \u00e0 domicile ou en point relais selon le service choisi. <\/p>\n\n\n\n

En cas d’absence du destinataire, le colis pourra \u00eatre mis en instance dans une agence ou un point relais.<\/p>\n<\/div>\n\n\n\n

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D\u00e9lai de livraison<\/h2>\n\n\n\n
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Le d\u00e9lai de livraison comprend la pr\u00e9paration de la commande sous 24h ainsi que l’acheminement par le transporteur. Pour une exp\u00e9dition en France, compter un d\u00e9lai variable de 2 \u00e0 3 jours ouvr\u00e9s. Pour une exp\u00e9dition en Europe, compter un d\u00e9lai variable de 4 \u00e0 7 jours ouvr\u00e9s.<\/p>\n\n\n\n

Si un colis nous est retourn\u00e9 en raison d’une adresse erron\u00e9e, d’une absence du destinataire ou d’un colis non r\u00e9clam\u00e9 dans les d\u00e9lais impartis, les frais de r\u00e9exp\u00e9dition resteront \u00e0 la charge du client.<\/p>\n\n\n\n

Les d\u00e9lais de livraison communiqu\u00e9s par les transporteurs sont donn\u00e9s \u00e0 titre indicatif. DTF PRODUCTION ne saurait \u00eatre tenu responsable des retards imputables aux transporteurs.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Perte de colis<\/h2>\n\n\n\n

Tous les colis sont suivis et\/ou remis contre signature. En cas de colis perdu par le transporteur, une enqu\u00eate est ouverte aupr\u00e8s de ce dernier. Le remboursement ou la r\u00e9exp\u00e9dition intervient \u00e0 l’issue de cette enqu\u00eate.<\/p>\n<\/div>\n\n\n\n

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R\u00e9ception de la commande<\/h2>\n\n\n\n

Afin de pr\u00e9venir tout litige ult\u00e9rieur, nous vous demandons de v\u00e9rifier le contenu de votre colis en pr\u00e9sence du livreur et de n’accepter en aucun cas un colis en mauvais \u00e9tat ou qui aurait \u00e9t\u00e9 ouvert pendant le transport, sans en avoir pr\u00e9alablement v\u00e9rifi\u00e9 le contenu.<\/p>\n\n\n\n

IMPORTANT : En cas de doutes, refusez le colis et contactez notre service client\u00e8le.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

RETOURS<\/h1>\n\n\n\n
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Conform\u00e9ment au Code de la consommation, vous disposez d’un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation.<\/p>\n\n\n\n

Conform\u00e9ment \u00e0 la loi du 13 mai 2014 (Loi Hamon), les consommateurs de l’Union Europ\u00e9enne disposent d’un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception de la commande pour exercer leur droit de r\u00e9tractation. Ce droit s’applique \u00e0 tous les produits \u00e0 l’exception des produits alimentaires.<\/p>\n\n\n\n

Les articles retourn\u00e9s devront \u00eatre complets, dans leur \u00e9tat d’origine et correctement prot\u00e9g\u00e9s. Les frais de retour restent \u00e0 la charge du client. Les produits retourn\u00e9s incomplets, endommag\u00e9s ou d\u00e9t\u00e9rior\u00e9s ne pourront pas faire l’objet d’un remboursement.<\/p>\n\n\n\n

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Afin de faciliter le traitement de votre retour, merci de pr\u00e9ciser votre num\u00e9ro de commande et d’indiquer si vous souhaitez un remboursement. <\/p>\n\n\n\n

Le remboursement sera effectu\u00e9 via le moyen de paiement utilis\u00e9 lors de la commande.<\/em><\/p>\n<\/div>\n\n\n\n

Pour toute information, question ou r\u00e9clamation, vous pouvez contacter notre service client\u00e8le : contact@dtf-production.com<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

LIVRAISONS Tous nos disques vinyles et sont exp\u00e9di\u00e9s dans des emballages sp\u00e9cialement con\u00e7us pour le transport de disques et renforc\u00e9s afin d’assurer une protection optimale. Notre merchandising est \u00e9galement exp\u00e9di\u00e9 […]<\/p>\n","protected":false},"author":224184679,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_saved":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-1305","page","type-page","status-publish","hentry"],"yoast_head":"\nLIVRAISONS ET RETOURS | DTF PRODUCTION<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dtf-production.com\/en\/livraisons-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LIVRAISONS ET RETOURS | DTF PRODUCTION\" \/>\n<meta property=\"og:description\" content=\"LIVRAISONS Tous nos disques vinyles et sont exp\u00e9di\u00e9s dans des emballages sp\u00e9cialement con\u00e7us pour le transport de disques et renforc\u00e9s afin d’assurer une protection optimale. 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